Policy on payments
Our principal portal for payments is Pay Pal. If you do not have a Pay Pal account, you can use the Pay Pal portal to pay with a credit or debit card. We will cover the Pay Pal or card transaction fees.
Payment from departmental or grant funds administered by another party can usually be arranged in advance with the agreement of the payer.
We do not accept personal checks, nor, usually, interbank transfers, as they are expensive (involving substantial surcharges that credit and debit card payments do not involve) and usually involve delays (it can take up to a week).
Our policy is to return an edited text by email after payment has been received. Assuming we are in the office, this will be immediate; otherwise, there is a chance we could be delayed, up to a few hours or part of a day (if we are not expecting it), or until around noon (EST, New York time) next day (when we usually begin work) in the event that it is late at night.
It is pertinent to note here that we have been in business since 2006, and also that US and international banking laws are strict in protecting consumers who pay for services online. (If a merchant ever tries to defraud you by not sending you back materials that were promised, the banking service involved (Pay Pal, your bank in the US or abroad, or other credit or debit card issuer) will, if contacted, immediately intervene by opening a dispute and entering a temporary credit to your account of the amount in question. The banking institution then conducts an investigation, with the burden proof on the merchant, not the consumer. Of course, businesses that have been around for some time, as we have, are much more likely to be reputable). By sending back an edited text after it has been edited, we minimize risks on both of our ends. Of course, we want your business and for you to be satisfied.